Returns

Returns for online orders

For online purchases, you may notify us of withdrawal without giving a reason within 14 calendar days of receiving the goods. For a split order, the period starts when the last product arrives; for a product delivered in parts, when the last part arrives. You may also notify withdrawal before delivery.

Requesting a return or cancellation

Email info@carousel.md or send a clear declaration to TOYS MARKET SRL, IDNO 1017609000525, registered address: Ungheni, str. Națională 14, Republic of Moldova. Phone: +373 22 011 022. Include your name and products/order for identification. No bank form or reason is required. Sample message: “I withdraw from the contract for products …, order …, received on … . Name …, address …, date … .”

Send or hand over goods within 14 days of notification to the Carousel store, str. Mihai Eminescu 24, Chișinău, MD-2012. Contact us to arrange free return shipping. No restocking fee applies. Request cancellation before dispatch using the same contacts; dispatch does not remove your statutory right to withdraw.

Condition and exceptions

You may inspect a product to establish its nature, characteristics and functioning. A justified reduction in value caused by use beyond this inspection may be deducted as permitted by law. Keep accessories and packaging where possible; missing packaging does not automatically prevent a return.

Toys, books, ordinary clothing and discounted products are not automatically excluded from online returns. Statutory exceptions include goods made to individual specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons after unsealing. An exception applies only where the product and circumstances meet the legal conditions and it is disclosed before purchase. A standard product specially ordered from a supplier is not automatically personalised.

Refunds and non-conforming goods

We refund amounts due, including initial standard delivery where applicable, through the original payment method without a fee, within 14 days of withdrawal notification. Where permitted by law, we may withhold the refund until receiving the goods or proof of dispatch. Additional costs of premium delivery chosen by the customer need not be refunded. Cash payments are refunded on the day the product is handed back.

Defective, damaged or incorrectly supplied products are handled separately under statutory conformity rights; the 14-day period and withdrawal exceptions do not remove these rights. Contact us for a remedy.

Application

Law No. 105/2003 of 13 March 2003 on consumer protection and the Civil Code of the Republic of Moldova apply. More favourable terms promised when purchasing remain valid for earlier orders. This policy concerns online purchases; statutory rights for in-store purchases remain applicable. Updated: 22 September 2026.